AI Product

When a Deutsche Bahn disruption breaks an onward connection, a booking confirmation is not the end of the customer's problem. This prototype turns booking context, live operations and passenger policy into a clear next step: a deterministic rule owns the money-sensitive missed-connection decision, an LLM handles evidence and interpretation, and anything risky waits for consent or a person. Strategically, post-purchase is the moment that decides whether a traveller trusts the platform with the next journey.

A contextual chatbot designed to complete disrupted multi-leg journeys-not merely answer questions. It combines booking context, live journey state and carrier rules, grounds every recommendation in evidence, exposes uncertainty instead of guessing, and expands from advice to actions only when evaluation proves it is safe.